Shipping policy
Last Updated: [26/08/2026]
Thank you for shopping with MYS BOUTIQUE ("we", "us", "our"). This Shipping Policy explains how we process, dispatch, and deliver orders placed on our website. Please read it carefully before placing your order.
1. Order Processing & Dispatch
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Orders are typically processed and dispatched within 1–2 business days (Monday to Friday, excluding UK public holidays).
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Orders placed after 2:00 PM will be processed the next business day.
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During sale periods, promotional events, or peak seasons (e.g., Christmas), processing may take up to 3 business days.
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Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
2. Shipping Destinations
We currently ship to all addresses within the United Kingdom, including:
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England, Scotland, Wales, and Northern Ireland
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UK Highlands and Islands
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Channel Islands and Isle of Man
Please note: Delivery to remote or offshore locations may take longer than standard estimates.
3. Shipping Methods, Costs & Delivery Times
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Shipping costs are calculated at checkout and displayed clearly before you confirm your order. -
Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carrier disruptions, severe weather, industrial action, or other circumstances outside our reasonable control.
4. Important Information for Fragrance Orders
Perfumes and fragrances contain flammable alcohols and are classified as dangerous goods under transport legislation.
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All fragrances are shipped in compliance with Royal Mail's UK domestic restrictions for dangerous goods.
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Each parcel is limited to a maximum total volume of 150ml of fragrance per package, in line with Royal Mail's consumer-commodity exemption.
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Fragrances must remain in their original, unopened retail packaging (the box) during transit.
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A limited quantity hazard label is applied to all parcels containing fragrances, as required by law.
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Please note: Fragrances cannot be shipped internationally via Royal Mail due to air transport regulations for flammable liquids. International shipping is currently not available for fragrance products.
5. Tracking Your Order
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Once your order has been dispatched, you will receive an email with your tracking number and a link to track your parcel.
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You can also track your order by logging into your MYS BOUTIQUE account.
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If you have not received your tracking information within 3 business days of placing your order, please contact us.
6. Address Accuracy
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Please ensure your shipping address is accurate and complete at checkout, including your correct postcode, flat/unit number, and contact phone number.
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We may not be able to amend delivery details once your order has been dispatched.
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If an order is delayed, returned, or lost due to an incorrect or incomplete address provided by the customer, we may not be able to refund shipping costs. Reshipping will require an additional fee.
7. Missed Deliveries / Failed Delivery Attempts
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If delivery is attempted but cannot be completed (e.g., no recipient available, access issues), the carrier will typically:
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Leave a "while you were out" card
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Re-attempt delivery the next working day, or
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Hold the parcel at a local collection point for you to collect
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If the parcel is returned to us due to multiple failed delivery attempts or failure to collect, reshipping costs will apply.
8. Damaged Parcels in Transit
Please inspect your order immediately upon delivery.
If your parcel or items arrive damaged, you must:
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Notify us within 24 hours of delivery
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Provide clear photos/videos showing:
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The outer packaging and label
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The internal packaging
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The damaged item(s)
Please email this information to: [Insert Customer Service Email]
Claims reported after 24 hours may not be eligible for compensation, as we may be unable to verify transit damage with the courier.
9. Lost or Delayed Parcels
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If your tracking shows no movement for an unusual period or delivery exceeds the estimated timeline, please contact us with your order number.
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We will investigate with the courier on your behalf.
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Couriers typically require a short investigation window (up to 10 business days) before a parcel is declared lost.
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If a parcel is confirmed lost, we will offer (where appropriate):
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A replacement shipment (subject to stock availability), or
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A full refund including shipping costs
10. Risk & Responsibility
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Risk in the products passes to you upon delivery to the address provided at checkout.
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If you provide delivery instructions (including "authority to leave" or "safe place"), you acknowledge that parcels may be left unattended. MYS BOUTIQUE is not responsible for loss or theft once delivery has been completed in accordance with those instructions.
11. International Shipping
Currently, we only ship within the United Kingdom. We do not offer international shipping at this time.
We are working on expanding our shipping destinations in the future – please check back for updates!
12. Contact Us
If you have any questions about this Shipping Policy or need assistance with your order, please contact us:
📧 Email: mysboutique3@gmail.com
📞 Phone: +447450302043
📍 Address: 39-41 Bent Street, Manchester, M8 8NW, United Kingdom
13. Your Consumer Rights
Nothing in this Shipping Policy limits your rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods – please refer to our Returns Policy for full details.
This policy forms part of our Terms & Conditions and should be read alongside our Returns Policy and Privacy Policy.
This response is AI-generated and for reference purposes only.